This live, interactive workshop explores how close the industry is to running multifamily properties with little—or no—full-time staff, using today’s AI, automation, centralization, and operating stacks. The session walks through a “thought experiment turned operating blueprint” for a full-service multifamily property manager designed to operate with zero full-time employees, covering workflows from leasing and onboarding to maintenance, renewals, and reporting. The workshop is positioned as a clear-eyed look at what can be automated today, where humans still matter, and how to think strategically about service levels, resident experience, and asset positioning in an increasingly automated environment. Topics include defining what “zero-employee” really means, designing a centralized “brain” for operations (PMS platforms, integration layers, workflow automation, and general-purpose AI), automating front-of-house functions like marketing/leasing/touring/pricing/onboarding/payments, and rethinking maintenance and resident service with AI and marketplaces. Post-workshop access to a community space is included, where recordings, recommended tools, curated vendor lists, and implementation guides are shared.

Registration: Required
Cost: Paid
Format: Online