Wed, Oct 14, 12:00 PM – 1:00 PM

Online

SIM Work 4.0 SIG - Being Human in the AI Age

Organizer: SIM National
Join for an insightful session on the evolving role of humans in customer service as artificial intelligence continues to advance. This event will explore how chatbots and humanoids are reshaping customer interactions and the importance of human oversight in bridging the gap between AI capabilities and organizational practices. Attendees will gain a deeper understanding of the 'Yet Factor'—the critical period where AI's potential meets the realities of implementation. This session is designed for professionals interested in customer experience and the integration of AI in service roles, providing valuable insights into how to effectively manage this transition. Don't miss the opportunity to learn from industry experts and enhance your understanding of the future of customer service in the age of AI.

Registration: Required
Cost: Free
Format: Online

25 N Market Street, Ste 113
Jacksonville, FL 32202