The CX Experience Workshop is a one-day, hands-on program tailored for professionals in the A/E/C industry, including marketers, business developers, and firm leaders. This workshop focuses on enhancing client experience (CX), a critical differentiator in today's competitive market. Participants will engage in interactive sessions designed to provide practical tools and frameworks that can be immediately applied within their firms. Attendees will develop a draft CX Charter, learn to gather meaningful client insights, and explore strategies to demonstrate the ROI of CX initiatives. The program includes a pre-workshop virtual session to introduce foundational concepts, followed by an in-person workshop that emphasizes collaboration and real-world application. A post-workshop session will reinforce learning and provide additional guidance. This workshop is not just about theory; it’s about actionable strategies that can lead to stronger client relationships and long-term growth for firms.

Registration: Required
Cost: Paid
Format: In person